OUR STORY

CASE Credit Union was chartered on February 19, 1936, to serve Lansing area teachers and administrators as Lansing Teachers Credit Union. From operating within Lansing High School with 180 members, today, over 87 years later, we serve a membership of over 45,000 members and operate five branches throughout the Greater Lansing area, while controlling over $400 million in assets. We pride ourselves on living our mission of assisting members and employees to achieve financial success through service that is superior, convenient, and easy to use.

CASE is heavily focused on serving the credit union mission of people helping people. We are dedicated to continuing our efforts in strengthening our community through school education programs, supporting charities, and providing financial awareness. As an award-winning credit union, we are always looking for new and innovative ways to meet the financial needs of our members by improving and providing enhanced products, services, and features. We strive to be the place our members refer to for achieving financial success and improving their quality of life.

CASE is also a Community Development Credit Union (CDCU). A CDCU is a credit union with a mission of serving low and moderate-income people and communities.

As credit unions, CDCUs are:

• Nonprofit and tax-exempt (but not a charity)
• Cooperatively owned and governed - one member, one vote
• Regulated, fully-insured financial institutions

CDCUs specialize in providing:

• Fairly priced loans for members with imperfect, limited or no credit history
• A safe place to save and build assets
• A place to conduct transactions at reasonable cost
• Financial education and counseling for its members
• Products, services and support that can help members to free themselves from high-cost and predatory debt, gain control over their personal finances, and achieve economic wellbeing.

Mission Statement

Our Mission is to assist members and employees to achieve financial success through service that is superior, convenient, and easy to use.

Core Values

• Hire the Best and Brightest
• Integrity
• Members First
• Respect and Fairness to Employees
• Service
• Innovation
• Diversity
• Education

Service Philosophy

Members, as owners of CASE Credit Union, will receive superior member service through accurate and effective handling of their accounts. To achieve this service philosophy, we will:

• Utilize state of the art technology for member service delivery
• Maintain a well-trained staff, knowledgeable in all credit union services
• Respond to members’ concerns with feeling and empathy